30-day return period
We accept returns or exchanges 30 days from the original purchase. Please review the exceptions below.

14-day return period
We accept returns or exchanges 14 days from the original purchase on computers, monitors, notebook computers, projectors, camcorders, digital cameras, radar detectors and video games purchased as used.

Non-returnable items
Non-returnable items include labor and/or installation services, consumable items such as phone cards, food and drink, or items that are damaged or abused. Opened computer software, movies, music and video games can be exchanged for the identical item but cannot be returned for a refund.

Cancelation of a service
Installation packages that are canceled will be subject to a $35 cancellation fee.

Missing Item or Damaged Product Fee
A missing item or damaged product fee will be charged for any product missing the original box, packaging material, contents, accessories and/or manuals (i.e., any product not in "like new" condition).

Restocking Fee
A restocking fee of 15% will be charged on opened notebook computers, projectors, camcorders, digital cameras, radar detectors, GPS navigation and in-car video systems unless defective or prohibited by law. A restocking fee of 25% will be charged on Special Order Products, including appliances unless defective or prohibited by law.

Damaged, Defective or Incorrect Items
If you return a damaged, defective or incorrect item by mail or to a IDR store, you will receive a credit. You may then choose to purchase a replacement item in the store or online. To make sure the store has your product in stock, call IDR at (718) 594-7865.

Rebate policy
Any product that was purchased when a mail-in rebate was available on the purchase is subject to having the amount of the rebate deducted from the refund amount. Unless noted otherwise, all rebates are limited to one per product, per household or address.

Personal Data
Please remove all personal data (e.g., computer or wireless phone data, videotapes), from any returned products. IDR is not responsible for any personal data left on or in these items.

Promotional Items
Any product that is returned without a promotional item(s) included with the original transaction (e.g. buy TV, get free DVD player; buy TV, get free gift card; or buy TV, get DVD player half off) will have the value of the promotional item deducted from the refund amount.

Refund Method
Refund will be in the same form as original purchase. Exceptions: Cash, debit or check purchases over $250 will be refunded in the form of a mail check within 10 business days of return.

IDR Business Account Purchases
Returns and exchanges of IDR Business product purchases, require a return authorization. A return authorization can be obtained by calling (718) 594-7865. Open items returns are not accepted.

Return Material Authorization (RMA) Numbers
Please email us to get your RMA Number at: IDRhome@gmail.com or call (718) 594-7865.